ABOUT THE PRODUCTS
Do I have to be into metaphysical stuff to use the products?
No! SPIRIT ELEMENT products are still amazing beauty wise, even if you don't believe in or feel comfortable with using them for metaphysical and magical use.
How do I use your products for ritual and magical purposes? Oils can be used as ritual oils by pouring them into candles and oil burners, consecrating tools or worn as intention oils. All other products hold a specific intention and every time that you use them, you are adding an extra layer of potency to the magic that you work.
Are your products 100% organic? Most of Spirit Element ingredients are organic. In fact, our founder personally grows about 25% off the ingredients used to make these products in her own backyard. The rest are sourced from organic farmers and It is her goal to become certified organic soon.
Are the products made by hand? Yes! Each product is made to order, by hand in small batches in our small studio apothecary in Los Angeles, CA!
Are your products cruelty free? Yes! There never has been or never will be testing done on animals. We personally test each and every product that is made here ourselves and on loving family and friends. If we won't use it, we won't sell it.
Are your products preservative free? Many are but some products such as the creams are not. If a preservative is needed, know that we have taken great care to source the most natural preservatives available, including one that is actually safe to ingest.
Why are some of my products cloudy looking? We use raw ingredients and make all of our infusions, floral waters/hydrosols, and extracts by hand without the use of chemicals to stabilize the look of the product. Therefore the color, clarity, and even sometimes the scent will vary from batch to batch. In addition, ingredients such as aloe vera, baking soda, salt, etc. tend to change in their appearance over time. These cosmetic changes do not affect the potency of your product.
For body oils, you will find that the mica will sink to the bottom of the bottle. Again, this is because we do not use chemicals to suspend the color. Simply give your bottle a good shake and watch the magic happen.
How long will it take to ship my order? Most products are shipped within 3-4 business although each product is made to order and by hand, therefore it can take longer. Your patience with the crafting process is greatly appreciated.
How long will it take to receive my products? Domestic orders are typically received anywhere from 1-3 business days after shipping. International orders typically take about 1-2 weeks but can take as long as 6-8 weeks or longer depending on location and customs. Please note, customs is different for each country. Spirit Element has no control over this process and cannot guarantee delivery within a specific time period. We are not responsible for additional international custom’s fees.
I live in Los Angeles. Can I pick up the order? We do not allow in person pick up at this time.
I sent a change of address inquiry but it does not show the new address on my shipping notification. Our order processing system does not allow us to change the address once an order has been placed however, we manually change the address within our shipping software.
How long will it take to receive a reading? Please allow up to 4-5 days for readings.
What if I need to change my question? You may change your question within 24 hours of placing your order. Question changes will not be accepted after that time frame.
THE APOTHECARY IS OPEN FOR BUSINESS HOURS, MONDAY - FRIDAY FROM 11 AM TO 4 PM PST. WE WILL REPLY TO ANY EMAILS OR MESSAGES RECEIVED DURING THAT TIME. ORDERS ARE SHIPPED MONDAY, WEDNESDAYS & FRIDAY.