Updated September 5th, 2019
ABOUT THE PRODUCTS
Do I have to be into the metaphysical, new age or woo-woo arts to use the products?
No! SPIRIT ELEMENT products are still amazing beauty wise, even if you don't believe in or feel comfortable with using them for metaphysical and magical use.
How do I use your products for ritual and magical purposes? Oils can be used as ritual oils by pouring them into candles and oil burners, consecrating tools or worn as intention oils. All other products hold a specific intention and every time that you use them, you are adding an extra layer of potency to the magic that you work.
Are your products 100% organic? Most of Spirit Element ingredients are organic. In fact, our founder personally grows about 25% of the ingredients used to make these products in her own backyard. The rest are sourced from organic farmers when possible, and It is our goal to become certified organic soon.
Are the products made by hand? Yes! Each product is made by hand in small batches in our studio apothecary in Los Angeles, CA!
Are your products cruelty free? Yes! There never has been or never will be testing done on animals. We personally test each and every product that is made here ourselves and on loving family and friends. If we won't use it, we won't sell it.
Are your products preservative free? Many are but some products such as the creams are not. If a preservative is needed, know that we have taken great care to source the most natural preservatives available, including one that is actually safe to ingest.
Are your products fragrance free? Many of them are but some of them are not. Scent is a critical part in the sensual experience offered at Spirit Element. We prefer to use essential oils but there are times when a product needs a certain experience, that can only be achieved with fragrance oils. Please know that we have taken great care to source fragrances that are made with natural, plant materials whenever possible.
Why are some of my products cloudy looking? We use raw ingredients and make all of our infusions, floral waters/hydrosols, and extracts by hand without the use of chemicals to stabilize the look of the product. Therefore the color, clarity, and even sometimes the scent will vary from batch to batch. In addition, ingredients such as aloe vera, baking soda, salt, etc. tend to change in their appearance over time. These cosmetic changes do not affect the potency of your product.
For body oils, you will find that the mica will sink to the bottom of the bottle. This is because we do not use chemicals to suspend the color. Simply give your bottle a good shake and watch the magic happen.
What do Spirit Element products smell like? Please check each individual product page for ingredients to get an idea of the product’s fragrance.
How long will it take to ship my order? Most products are shipped within 5-7 business days although each product is made by hand by one of our staff members, therefore it can take longer. Our team collectively makes the products, pours them, packages them, answers every customer email, and is involved with every step of the process to infuse a little love and light into your experience. Your patience with the crafting process is greatly appreciated.
How long will it take to receive my products? Domestic orders are typically received anywhere from 1-3 business days after shipping. International orders typically take about 1-2 weeks but can take as long as 6-8 weeks or longer depending on location and customs. Please note, customs is different for each country. Spirit Element has no control over this process and cannot guarantee delivery within a specific time period. We are not responsible for additional international custom’s fees or customs delays.
I had to pay to extra delivery fees for my international order. Will I be reimbursed? No. Additional fees are outside of our control and our determined by your country’s custom officials. Spirit Element is not responsible for additional international customs fees and does not except returns for this reason.
I live in Los Angeles. Can I pick up my order? We do not allow in person pick up at this time.
I sent a change of address inquiry but it does not show the new address on my shipping notification. Our order processing system does not allow us to change the address once an order has been placed however, we manually change the address within our shipping software.
My shipment is delayed. How can I get this fixed? The easiest way to fix a mis-delivery is to contact the Post Office directly. We can do this on your behalf but it is generally much easier and faster for you to contact them yourself. If you do send us an inquiry, please only send one and keep in mind, it will take a day or two for us to get back to you. If we need additional information from you, it may take a day or two more for us to get back to you again. Typically, you can fix the problem in a few minutes by calling USPS directly.
How long will it take to receive a reading? Please allow up to 4-5 business days for readings.
What if I need to change my question? You may change your question within 24 hours of placing your order. Question changes will not be accepted after that time frame.
THE APOTHECARY IS OPEN FOR BUSINESS HOURS, MONDAY - FRIDAY FROM 11 AM TO 4 PM PST. WE WILL REPLY TO ANY EMAILS OR MESSAGES RECEIVED DURING THAT TIME. ORDERS ARE SHIPPED MONDAY, WEDNESDAYS & FRIDAY.
Seller and manufacturer are not responsible for misuse nor shall SPIRIT ELEMENT or its affiliates be held responsible for any injuries, damages, or losses resulting from the use of Spirit Element’s products. The purchase Spirit Element’s products signifies your acceptance of this statement and releases Spirit Element and its affiliates from all liability.
SPIRIT ELEMENT makes no claim to treat or cure any type of illness or health condition with these products. DO NOT USE HERBS AND OILS WHILE PREGNANT OR ON CHILDREN AND PETS WITHOUT CONSULTING YOUR DOCTOR OR HOLISTIC PRACTITIONER.
All products crafted at Spirit Element are created and charged with specific intentions, spiritual energies and planetary alignments. However, please keep in mind they do not “promise” desired results~ We cannot guarantee that Spirit Element products will provide you with any desired outcome.. Magic is first and foremost the energy of the self and will be affected by your energy, circumstances and frame of mind. Spirit Element provides the tools needed to facilitate magical intent but your fate and the outcome of your magic are completely up to you.
GENERAL SAFETY INFORMATION: DO NOT take Essential oils internally. Do not apply undiluted essential oils, absolutes, CO2s or other concentrated essences onto the skin. If you are pregnant, epileptic, have liver damage, have cancer, or have any other medical condition, use essential oils only under the proper guidance of your Doctor or Naturopathic Doctor. DO NOT USE THESE BLENDS ON BABIES, CHILDREN or PETS WITHOUT CONSULTING YOUR DOCTOR OR HOLISTIC PRACTITIONER. Only use Oils on your Children or Pets that are listed safe for them. A skin patch test should be conducted prior to using an essential oil that you've never used before.
Although we try our utmost to provide useful and accurate information, you are responsible to research and verify information before relying on it. The information we provide is not intended to be a substitute for medical treatment or provide medical diagnosis. You are responsible for consulting a medical professional or other licensed healthcare professional before trying any new product purchased on shopspiritelement.com or any related Spirit Element materials.
Spirit Element is NOT responsible for misuse or adverse reactions of the products sold through this website (shopspiritelement.com), Essential oil blends, fragrance blends, or Herbs.