SPIRIT ELEMENT apothecary wants you to love your purchases as much as we do. We will do our best to ensure your happiness. Should there be anything in the way of total satisfaction, please refer to the following.
PRE-ORDER, CUSTOM, AND DIGITAL ITEMS ARE FINAL SALE. NO EXCEPTIONS!
MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED:
Please email SUPPORT@SHOPSPIRITELEMENT.COM with the subject "damaged" to report any damages or non receipt* and we will send a replacement at no additional cost to you. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send photos of the damage. Do not return package without contacting Spirit Element first.
*Please note that we do not offer replacements for incorrect addresses, shipments shown as "delivered" in tracking update or for failure to pick up your item from your local Post Office. However, we will do our best to work with you should such points of confusion arise. If a shipment was sent to an incorrectly entered address or you did not pick up your package from your post office in time and it was returned, the cost to reship is the sole responsibility of the recipient.
THE PRODUCT I RECEIVED IS NOT TO MY LIKING:
We understand, sometimes a product may fall short of hopes and expectations. We’re glad to help process a return for store credit. Just follow our How-To guide below.
To make an exchange for store credit, please email SUPPORT@SHOPSPIRITELEMENT.COM within 15 days from the date of receipt. A Support Concierge will issue an RA# and email a return label that you may print and attach to your return package.
We will issue a store credit for the cost of the item paid minus a $10 return fee which will be deducted from your store credit.
Should you elect to arrange return shipping through a carrier of your choice, we will not deduct the $10 fee from your exchange credit.
WITH YOUR RETURN SHIPMENT: Please include your original packing slip or print out of your order confirmation/receipt with your assigned RA# written on the outside of your shipping package.
The ingredients are listed on every product page. Please be sure to read through the ingredients prior to purchasing for allergy information. Because this information is listed, we will not be able to accept returns for allergy reasons.
Exchanges will not be accepted after 15 days from receipt of goods. For items that fall outside of the exchange policy or window, we recommend donating your items as loving gift to a family member or friend.
International returns may be subject to a refund on the Value Added Tax and duties. SPIRIT ELEMENT apothecary is not responsible for refunding these charges. Customers must contact their country’s customs office with the commercial invoice and return airway bill to qualify.
By purchasing, you acknowledge our exchange policy and understand that exceptions will not be made.